1. Cancelling
- Cancel at any time from Billing → Manage plan, or by emailing billing@codexgiga.app.
- Cancellation stops the next renewal; access continues to the end of the period you have paid for.
- Cancelling a trial simply ends the trial — there is nothing to pay.
- App Store and Google Play subscriptions must be cancelled in that store.
2. Refund on your first payment
If you are dissatisfied, you may request a full refund of your first subscription payment within 14 days of that payment, provided usage in the period is minimal (broadly, under 10% of any monthly AI allowance). Contact us with your account email and we will process the refund to the original payment method within 5–10 business days.
3. Renewals
Renewal payments are generally non-refundable because the Service is delivered continuously. We will nonetheless refund or credit, at our discretion or where the law requires:
- Duplicate or incorrect charges and other billing errors.
- Charges after a valid cancellation was submitted.
- A sustained outage that materially prevented use for more than 72 consecutive hours, prorated.
- Cases where a refund is required under Ontario's Consumer Protection Act, 2002 or other applicable law.
4. Credit packs
Credit packs are refundable within 14 days of purchase only if no credit from the pack has been consumed. Consumed credits are non-refundable and have no cash value.
5. Termination by us
If we terminate your subscription for convenience, we refund the unused portion of the current period. If we terminate for breach of the Terms or the Acceptable Use Policy, no refund is given.
6. Your data after cancellation
Export your data before the period ends. After cancellation we keep workspace data for 30 days in a read-limited state so you can subscribe again or export, and then delete or irreversibly anonymise it, except records we must retain for tax and legal purposes.
7. Store purchases
Refunds for subscriptions bought through the Apple App Store or Google Play are handled entirely by Apple or Google under their policies. Request them through reportaproblem.apple.com or Google Play's order history.
Contact us
Questions about this document can be sent to our billing team at billing@codexgiga.app. We answer written enquiries within 30 days.
- Operator: Codex Giga Technologies (operating entity — confirm registered name)
- Address: Registered business address, Ontario, Canada (to be confirmed)
- General support: support@codexgiga.app
- Privacy and access requests: privacy@codexgiga.app (attention: Privacy Officer)
- Billing: billing@codexgiga.app